When you see a padlock in the bottom right-hand corner of your browser
status bar you know that a digital certificate has been installed onto this website
and that SSL encryption is in place. This means that information being transmitted
between your Web Browser and the Web Server you are connected to on the Internet
is safe from being tampered with.
Your financial information is used to bill you for the products you ordered,
and is stored on our servers with special multiple security measures. This site
has security measures in place to protect the loss, misuse, and alteration of the
information under our control.
Our Servers use multiple security measures, that
guarantee the impossibility of external interference. Of course none of the customers personal data is given to third parties.
The Way We Use Information
BrandNewSunglasses.com uses the information you provide about yourself when placing
a request only to perform the requested function. We use return email addresses
to answer the email we receive. We use your phone number or/and other contact information
only to be able to contact you in case of problems with your order. We do not share
this information with outside parties except to the extent necessary to complete
that request.
In the future, you will be able to register with our website if you would
like to receive updates from BrandNewSunglasses.com. Information you submit on our website
will not be used for this purpose unless you fill out the registration form. We
may occasionally e-mail to our customer list or/and ask for feedback, but we do
not sell, trade, or give your personal information to other companies or organizations.
BrandNewSunglasses.com website statistics program does keep track of IP addresses
that visit this website. It also uses cookies to determine unique visits from a
particular IP. This information is used to collect general statistics about website
visitors and does not to track individual behavior. BrandNewSunglasses.com uses your
IP address to help diagnose problems with our server and/or Web site administration.
Product Inspection
Please remember that when the order arrives it is your responsibility to
ensure that the product has not been damaged in transit by the freight company.
Inspect the box for external damage, remove the packaging and inspect the contents
for any physical damage in the presence of the delivery driver. If there is any
damage, visible or not, you must indicate such on the delivery receipt. When you
sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be
sure to note it on the delivery ticket. If the damage is severe enough to render
the product inoperable or unusable, please refuse the shipment and contact us immediately
at
sale@brandnewsunglasses.com with ATTN: SHIPPING PROBLEM in the
subject line. Concealed damage is almost impossible to prove if no notation was
made at the time of delivery. However, if you discover internal (non-visible) damage
please contact us within three (3) business days for instructions. We will work
with you and the carrier to resolve the issue to the best of our ability.
Return and exchange
If you are not 100% satisfied with your purchase, you can exchange the item(s)
in new and unused condition with all warranty papers, cases in their original condition
and with all original packaging and labels within 5 days for a exchange. Shipping
and handling fees are not subject to a refund. In case of an exchange, we will apply
the original purchase amount less shipping and handling toward your new purchase.
IN CASE OF A REFUND BEING ISSUED, THERE WILL BE A 20% RESTOCKING FEE APPLIED AGAINST
THE PURCHASE.
GLASSES WITH THE INSTALLED PRESCRIPTION LENSES ARE NOT RETURNABLE/ REFUNDABLE.
Please note that new and unused condition means that there are no marks on the item
or any wear on the tags (such as the hologram or shipping tags) or the case. We
sell only brand new items and will not accept any item with any indication that
it was used. In such cases, the item will be returned to the purchaser.
If you would like to return a product, please email our Customer Service Department
for a Return Merchandise Authorization (RMA) number. This RMA number must be written
on the outside of the box, and please include the packing slip inside. Please note
that we cannot issue a refund for items returned without this authorization number.
For your protection, we recommend that you use Insured UPS or Insured United States
Postal Service when returning goods. We prefer return requests be handled ONLY through
email to expedite your return. We will notify you via e-mail of your refund once
we have received and processed your returned product. We will refund your money
to the credit card you used to purchase your item within 30 days of receiving and
processing your return. Depending on your billing cycle, the refund will reflect
on your statement within 2 billing statements. We provide no refunds for unauthorized
items returned to us without and RMA number. All merchandise being returned must
be authorized before you return it, and must be arranged within 7 days of receiving
your order. Unauthorized returns and returned items that do not meet our guidelines
become the property of brandnewsunglasses.com and will be disposed of.
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Final sale on all David Yurman eyewear models. No returns, no exchanges. |